Tips & Advice

If your dog goes astray, is lost, or stolen, it’s important you act quickly.  Use the information below to give you a head start.

Why you should register your pet with Bauwow

We recommend you also register your pet/s on the Bauwow app as this will give you access to the full range of “Lost & Found” and Bauwow app features.

With the “Lost & Found” section of Bauwow you can:

  • Create a lost file for your pet in case they go missing
  • Send an S.O.S. message to the Bauwow community and to the members of your pack
  • Create a Lost Poster to share on all your social media channels or by email, sms etc.
  • Check which pets were lost
  • Check which pets have been found

If you have lost your pet and you have registered them with Bauwow, click here to see how to use the Lost & Found features.


Other general tips to help find your lost pet

  • Thoroughly check your own property.  Look in cosy places, under beds, in wardrobes, and anywhere else your pet may think it could get some rest or could be hiding.
  • Ask your neighbours to check their sheds, garages, conservatories, greenhouses or anywhere else sheltered. If they have left a door open and then locked it without checking it is possible your lost pet could be stuck inside.
  • Leave a LOST poster of your missing pet with your contact details with as many people as possible. Remember to speak to any postal workers, or other service personnel that cover a wide area.
  • Walk around the area where the pet went missing with a leash, some treats and maybe the pet’s favourite toy. The scents of all these things may bring your lost pet back to you.
  • Keep your mobile phone with you at all times in case someone finds your pet and tries to contact you.
  • If your pet was wearing their collar tag displaying your telephone numbers, make sure that if anyone rings these numbers, someone is available to answer them.
  • Contact your local radio station and newspaper and ask them to put out a message for you.
  • Place the missing posters you generated using the Bauwow app everywhere you can such as local shops, vets, restaurants, supermarkets. Remember to ask permission before putting up posters in public places.
  • Print out a number of the LOST posters to use in the area where your pet went missing.

In the UK

  • It is a mandatory and legal requirement to microchip your dog and to keep your details up to date with your microchip database provider.
  • It is also a legal requirement that any dog in public places shall wear a collar with the name and the address of the owner inscribed on the collar or on a plate or badge attached to it.
  • If your pet is registered with a UK based microchip company, check your microchip service provider and inform them of you lost pet.
  • If your pet is registered with Petlog, access the Lost Pet Alert in the Lost & Found section on Bauwow and send a lost notification to Petlog from the app.
    • If you don’t remember your Petlog ID or microchip number, please call the Petlog 24/7 reunification number on 08706066751 to record your pet as lost on the Petlog database as soon as possible.
    • Petlog will help to reunite you as quickly as possible, as soon as Petlog receives a call or is notified your pet has been found.
    • You can also upgrade to Petlog Premium using the Bauwow app and get lifetime access to all the Petlog premium features which include services to update your contact details and additional features that increase your chances of reunification.
    • When you tag your pet as lost  with Petlog, the network of Scanner Angel microchip scanners will be updated. This all helps to reunite you quickly with your pet should they be found.
    • Use the dog wardens listings in the Bauwow app to find and contact dog wardens near to you
  • If you don’t have a Petlog account, you can create one now here
  • If your pet is registered with another microchip provider, you will need to log your pet as lost, direct with that provider, but of course, you can use all the other Lost and Found features of Bauwow.
  • For additional help finding your lost pet, try visiting DogLost who may be able to assist further.
  • Contact your local services including:
    • Vets (Use the vets listings in the Bauwow app to find vets near to you)
    • Rehoming centres (Use the rescue centres listings in the Bauwow app to find ones near to you)
  • Visit other lost and found pet websites and record your missing pet with as many as possible.
  • Share the poster on all you social media channels or via text message, Whatsapp, email with all your contacts directly from the Bauwow app. To see how to generate the poster from the app click here.

Outside the UK - Europe

If your pet is registered with a microchip company that is not UK based, you can check on the Europetnet search engine page

It includes 32 European databases working together helping to reunite pets in Europe.

Europetnet is a group of National and local associations across Europe who register information about pets that have been fitted with a microchip or transponder that has been registered across 32 databases of the member country organisations.

What to do if you find a pet

If you find a pet you should take them to the local animal authority.

Local authorities have the responsibility for dealing with stray dogs and they are required to employ dog wardens to collect any dog believed to be a stray.

You can also use the Bauwow app and add the pet you have found to the Who’s found section in Lost & Found. This will further help to reunite the pet with its’ keeper.

In the UK

The Environment Protection Act 1990 requires the finder of a stray dog to return the dog to its keeper, or contact the local authority (dog warden service) to report it and have it collected.

If the lost pet doesn’t have an identification tag, please take the lost pet straight to a local vet, welfare centre or contact your local animal warden.

This will be the correct, quickest and easiest way to find the keeper. They will be able to scan the pet for a microchip number and contact the keeper.

If the animal is microchipped, the animal warden service will have access to the Petlog database, as well as other microchip databases. The animal warden will search for the contact details so they can return the pet to its rightful keeper as soon as possible.

If you can’t get in contact with your local animal warden you can also try taking the pet into your local vet practice or a rescue centre to be scanned for a microchip. You should also call as many vets and rescue centres as possible to leave details about the pet in case the keeper has also notified them that it is missing.

You can use the Bauwow app to find vets and shelters or rescues near you by accessing the My needs section from the main menu.